I haven't read the forum for weeks.
Let's just cut to the chase.
My policies:
1. Everything is paid for before it leaves here. I do not have time for payment plans, billing, bookkeeping, etc. Paid for, it goes in a box when it gets done and shipped.
2. I do not have some magic parts supply. Send me a piece of crap needing parts I don't have or can't make and it will take longer.
3. First in is not first out. I may have to find a parts carb, cast some parts, make some parts, set up a machine to do work that after it is set up can do the same operation on several units.
4. EVERYTHING is paid for before it leaves here. Repair work is paid for up front. I have had too many deals where somebody sent me something to "Check it over and tell me what it's going to cost." I spend half a day taking it apart, then they tell me "The old lady won't let me spend that kind of money so just send it back and I'll see what I can do with it." I not only wasted the time and effort of taking it apart - which they couldn't do - but end up spending $15 bucks and more time to pack it up and send it back to them. Or deliver it to their kid at 7 AM on a Sunday morning who is going through Helena and is "too busy to pick it up at your shop, just run it up to him at Steve Celar's where he is loading a car he bought." "Are you ever going to get that damned carb to him, I called you half an hour ago and he is waiting for you to bring it!!!!!!!!!"
My deal is that anybody who wants their money back along with their carb -- just let me know and I will have it in a box. If you don't want that deal then you wait your turn like everybody else.
5. I had two major heart issues that put me in the hospital in 2018. The first one in late February they told me I would not have lived through the night if I hadn't been taken to the emergency room. When I got out the Cardiologist told me not to walk more than 30 feet without resting or lift anything over 5 lbs for at least two weeks. The second one in mid August I collapsed in the parking lot of a restaurant. I spent another week in the hospital and came home with a pacemaker and told to rest as much as possible for the first month -- September -- and take it easy, stay out of the cold and not exert myself. So in 2018 I pretty much missed 4 months of work, spent about $16,000 on Dr bills and didn't get as much done in the shop as I would have liked. I told EVERYBODY that I would send their carb back with their payment or refund any payment on anything they had purchased. One person opted to get a refund. (He now wants me to work on a POS he bought off ebay -- screw that) I pretty much retired from the auction business, sold my cashier trailer, sold my swather and both my balers, didn't go down to my place in Texas during the coldest and nastiest winter we have had in the last 25 years because I did not want to be away from my Cardiologist if something more happened. So far so good except for a smaller episode in March of this year after I got back from Chickasha. I'm back working about half time from what I used to but am still having trouble standing and walking.
6. I do not have time to be pen pals, I do not have time to detail everything I do every day and I don't have time to take photos of "where my carb is in process, I'd like to see some pictures of it all apart." It is nobody's business if I take a day off to go to Sandi's son's graduation from the University of Montana, Magna Cum Laude, High Honors, President's award for outstanding achievement. His sister came home for graduation from Stanford and we were together with their mother for the first time in almost two years. It was the first time we had every all been together with their Grandmother since they were little kids. I'm going to that. Period.
7. The guy's carburetor is and has been done. He has been told several times that there is an outstanding charge of $250 against it. So far I have not seen any money. I don't bug people about money. I don't have time and I don't know their circumstances. I know I just spent well over a thousand dollars on graduation for plane tickets and motel rooms and dinners and etc. I pay my bills and I expect to be paid for what I do.
The carburetor is in the mail, I told Ashley when she came to help a couple days ago to go ahead and ship it, if we get paid we get paid, if we don't we don't but at least we will be done with it. I have offered several times to send it back with a payment for the OF he traded in on the rebuild and he won't accept that. USPS tracking 9405503699300495656064
8. I have been in business of one kind and another for over 50 years. I have rebuilt about 1750 carburetors for customers in about 15 countries, conducted 425 commercial auctions from Minnesota to Colorado to Idaho, 20 + counties in Montana; been in the water well drilling business; have two little two bit ranches; spent 40 years in the violin/stringed instrument business and have bought and sold way over a hundred tractors and related machinery off my lot and my websites in the last 35 or 40 years with customers over half a dozen states. I've played music in Montana and all over the west since the 1950's. I am in the Montana Country Music Hall of Fame and an award wining songwriter. This is Montana where you will not be in business long if you don't take care of people because everybody knows everybody. I like being in business, I like people and I like what I do. But I don't care who you are, don't call me drunk on Sunday afternoon telling me you told me you wanted your ******* carburetor back in 60 days and it is now 77 ******** days and you don't give a **** about my daughter and her ********** basketball tournament. We will sort that deal and you won't like the sort.
9. Anyone who doesn't like my business policies is more than welcome to not do business here. You will be happier and I will be happier. My brother in California had a sign up in his office that said, "Rule number 1, the customer is NOT always right. 2. We have not lost a customer, we have eliminated a problem for this business. 3. Any questions, read number 1 and 2 again. I appreciate customers, appreciate the business and like what I do or I wouldn't do it but I am pushing 80 and can only do so much. Period.
10. Again, the carburetor is in the mail. ANYBODY who wants anything here that is waiting to be done is welcome to let me know they want their money back and it will be in the mail. I am not accepting ANY MORE WORK for 2019. I have been wading through the pile from last year when I was having all the health problems. I still have two that I sold after Chickasha to get done. The buyers are in no hurry. They are smart enough to know that these carbs are made out of unobtainium and if they could find another one there is virtually no place else to get it restored.
11. Next time somebody is pissing and moaning about the vendors and how there are no young people getting in the hobby and the business.............. My boy's first job out of college has a starting salary of $78,000 a year + a $20,000 signing bonus and a $3000 moving allowance. Whey would I have ever tried to get him interested in this business??? Put up with people badmouthing you on a forum???? Have to ding on people to get paid??? Have thousands and thousands of dollars of brass carburetors that will probably get thrown on a pallet and sold at your estate auction someday????
12. I'm headed out to the shop to go to work. This is one of those days I wish I had kept my teaching job and moved into administration. I had the Masters and could have done it. I would have been retired years ago. As it is, I'm taking off a couple hours early today and going to a wedding reception for a young man I've been friends with for years. I am also taking Sunday to go to the graduation party for a girl I've been putting on stage with me since she was about 8 or 9 who now has her own band and booking out playing dances and some shows. I'm sorry I will not be in the shop working on a carburetor but she will only graduate once and the carburetor will be there Monday.
Stan Howe
Brass Carburetors -- Pre 1930 Brass Carburetors. Restoration, Buy - Sell
www.strombergOF.com
Westmore Land and Livestock -- Lazy HM ranch, Westmore Ranch, operations in Fallon, Custer, Broadwater and Madison County Montana.
Front Range Auctioneers - since 1982 - 425 successful auctions. Properly Organized - Widely Advertised - Honestly Sold - Promptly Settled
www.frontrangeauctions.com
Montana Barn Cars -- Dealing in small acreage farm and ranch equipment -- Tractors - Swathers - Balers - Collector Vehicles.
www.montanabarncars.com